http://mrfeedback.net/blog your business is my business! Sun, 22 Aug 2010 04:22:54 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 http://mrfeedback.net/blog/2008/12/17/is-it-meant-to-be-this-hard-seriously-i-dont-know/ http://mrfeedback.net/blog/2008/12/17/is-it-meant-to-be-this-hard-seriously-i-dont-know/#comments Wed, 17 Dec 2008 00:59:12 +0000 Raja Devanathan http://mrfeedback.net/blog/?p=262
Ok, further to my post yesterday I rang Optus Customer Service today to ask about my bill situation. To those of you who have not followed my saga, please read this before proceeding. My question is simple: Why did I have a bill for $49.12 when last time I was promised a $40 credit to [...]]]> http://mrfeedback.net/blog/2008/12/17/is-it-meant-to-be-this-hard-seriously-i-dont-know/feed/ 0 http://mrfeedback.net/blog/2008/10/06/im-not-saying-youre-lying-optus/ http://mrfeedback.net/blog/2008/10/06/im-not-saying-youre-lying-optus/#comments Sun, 05 Oct 2008 21:00:30 +0000 Raja Devanathan http://mrfeedback.net/blog/?p=204
You can read about my experience with Optus: here, here, here, and here. In short, I have had some annoying problems and some major ones. I rang them to ask them if I can suspend my internet and mobile phone account (which is bundled) for the 3 months, as I will not be needing it. [...]]]> http://mrfeedback.net/blog/2008/10/06/im-not-saying-youre-lying-optus/feed/ 7 http://mrfeedback.net/blog/2008/09/05/yakedicom-excellent-australian-free-sms-service/ http://mrfeedback.net/blog/2008/09/05/yakedicom-excellent-australian-free-sms-service/#comments Thu, 04 Sep 2008 21:10:53 +0000 Raja Devanathan http://mrfeedback.net/blog/?p=168
I have been using a couple of free web sms services lately. I just find typing my sms so much more easier than using my crappy O2 phone to write an sms. Web 2 Phone sms is absolutely ideal for office workers who are sitting in front of their computers most of the day. Typing [...]]]> http://mrfeedback.net/blog/2008/09/05/yakedicom-excellent-australian-free-sms-service/feed/ 9 http://mrfeedback.net/blog/2008/05/14/dear-raja-urgent-unreturned-modem/ http://mrfeedback.net/blog/2008/05/14/dear-raja-urgent-unreturned-modem/#comments Wed, 14 May 2008 07:15:27 +0000 Raja Devanathan http://mrfeedback.net/blog/2008/05/14/dear-raja-urgent-unreturned-modem/
Recently, I received a letter from Virgin about my “unreturned modem”. This is what it said at the bottom in bold: “Please note that if the Modem is not returned by May 23, 2008 you will be charged $400 for the Modem as per the conditions of your agreement with Virgin Broadband”. Did any of [...]]]> http://mrfeedback.net/blog/2008/05/14/dear-raja-urgent-unreturned-modem/feed/ 0 http://mrfeedback.net/blog/2008/04/18/optus-billing-error-read-your-bill-carefully/ http://mrfeedback.net/blog/2008/04/18/optus-billing-error-read-your-bill-carefully/#comments Thu, 17 Apr 2008 21:00:20 +0000 Raja Devanathan http://mrfeedback.net/blog/2008/04/18/optus-billing-error-read-your-bill-carefully/
If you have been reading my saga with Optus, which you can find here: * Optus nighmare, and it still hasn’t ended * Hello, this is Optus customer service * Optus 24 hour email turnaround times, yeah right! * Funny Optus message – Guess which company I am with! you will find I have a [...]]]> http://mrfeedback.net/blog/2008/04/18/optus-billing-error-read-your-bill-carefully/feed/ 5 http://mrfeedback.net/blog/2008/04/04/funny-optus-message-guess-which-company-i-am-using/ http://mrfeedback.net/blog/2008/04/04/funny-optus-message-guess-which-company-i-am-using/#comments Fri, 04 Apr 2008 01:21:50 +0000 Raja Devanathan http://mrfeedback.net/blog/2008/04/04/funny-optus-message-guess-which-company-i-am-using/
I was accessing my Optus online account today and got this message. Okay, here’s the irony. I am using Optus Wireless (Broadband Unplugged Turbo G Fast Wireless Broadband) to access the Optus homepage, and they tell me that my internet connection is slow. Priceless! Click on the image for a bigger / clearer picture. If [...]]]> http://mrfeedback.net/blog/2008/04/04/funny-optus-message-guess-which-company-i-am-using/feed/ 5 http://mrfeedback.net/blog/2008/03/27/optus-commits-24-hour-email-turnaround-times-yeah-right/ http://mrfeedback.net/blog/2008/03/27/optus-commits-24-hour-email-turnaround-times-yeah-right/#comments Thu, 27 Mar 2008 21:55:51 +0000 Raja Devanathan http://mrfeedback.net/blog/2008/03/27/optus-commits-24-hour-email-turnaround-times-yeah-right/
I wrote to Optus through their online contact form on 27th Feb 2008 and 2nd March 2008 regarding a couple of questions about my wireless broadband. I got a reply from them on 11th March 2008 and 12th March 2008, respectively. This is what the Support Acknowledgement email stated: Thank you for your E-mail titled [...]]]> http://mrfeedback.net/blog/2008/03/27/optus-commits-24-hour-email-turnaround-times-yeah-right/feed/ 2 http://mrfeedback.net/blog/2008/03/22/thank-you-virgin-but-fix-the-flaw/ http://mrfeedback.net/blog/2008/03/22/thank-you-virgin-but-fix-the-flaw/#comments Sat, 22 Mar 2008 14:28:47 +0000 Raja Devanathan http://mrfeedback.net/blog/2008/03/22/thank-you-virgin-but-fix-the-flaw/
I emailed Virgin’s Got a Gripe service about my bill of $85. Read my previous post here. I have not received a reply. I am not surprised considering it’s Easter Long Weekend. I called them today, and after 40mins (at 10am in the morning) I was able to speak to “Alex” about my bill. Alex [...]]]> http://mrfeedback.net/blog/2008/03/22/thank-you-virgin-but-fix-the-flaw/feed/ 1 http://mrfeedback.net/blog/2008/03/20/hello-this-is-optus-customer-service/ http://mrfeedback.net/blog/2008/03/20/hello-this-is-optus-customer-service/#comments Thu, 20 Mar 2008 02:00:00 +0000 Raja Devanathan http://mrfeedback.net/blog/2008/03/20/hello-this-is-optus-customer-service/
This is a follow up from my earlier post about my Optus nightmare. In Summary, Optus never transferred me from a pre-paid to post-paid mobile service. In fact, had I not written my letter – they would not have done it ever! So I received a call from someone at Optus on March 18th (which [...]]]> http://mrfeedback.net/blog/2008/03/20/hello-this-is-optus-customer-service/feed/ 11 http://mrfeedback.net/blog/2008/03/19/virgin-broadband-the-bill/ http://mrfeedback.net/blog/2008/03/19/virgin-broadband-the-bill/#comments Wed, 19 Mar 2008 08:46:36 +0000 Raja Devanathan http://mrfeedback.net/blog/2008/03/19/virgin-broadband-the-bill/
Maybe 7.5/10 was a bit generous considering I recently received a bill from Virgin Broadband for $85.90. My service was between 11 – 18 Feb (that’s right – 7 days!). I arrived home from holiday to find a bill from Virgin for the above amount. After nearly suffering a coronary, I examined the bill in [...]]]> http://mrfeedback.net/blog/2008/03/19/virgin-broadband-the-bill/feed/ 1