I must say, VicRoads does it pretty well. I converted my TAS license to VIC license, and apart from trying to get an appointment - everything else went quite smoothly.
The phone call
Fortunately, calling VicRoads and arranging a time took less than 10 minutes. The call centre staff was very helpful, and tried very hard to get me an appointment time ASAP. Eventually, I got one at the Burwood Office. She clearly explained what I needed to bring with me, and summarized the whole process. You can also find what you need here.
The day
I arrived at 10.29am for my 10.30am appointment (watch out, parking at Burwood Office is not available readily). I presented to the appointments area, and was asked to fill out the VIC License application form. After that, I paid the fee and my drivers license was handed to me shortly there after. I was out of there by 11am.
Inside tips
* I was surprised by how difficult it was to get an appointment. So, be early and do not wait until your license expires.
* You can fill out the Vic License permit application here (the one you need to fill out on the day)
Suggestions
* The VicRoads website is very detailed, and informative. For information on changing your state licenses, go here.
Rating - 9/10 (what about online appointments system)
VicRoads has an online change of address system, so I cannot see why an online appointments system for various services cannot be implemented. Overall, it’s a great service and significantly better than some private corporations I have encountered recently.
