Mr Feedback is a service aimed at providing valuable feedback to businesses and services. Its aim is not to name and shame. While giving feedback, it is understandable that there may be negatives associated with businesses, and it is these negatives that Mr Feedback aims to highlight (in a constructive way) such that businesses can further improve their services.
Mr Feedback is always looking for your opinion. Let me know what you think about a business or service. The easiest way is to register and then join up as a contributor. If you want your reviews to be published on Mr Feedback, then you must follow these guidelines:
* Full name, and email address (will not be published) for acknowledgment
* A structured report on your experience (use Mr Feedback’s posts as a guide)
* Your review cannot be flagrant or be aimed at degrading a business
* It must contain a section where you provide suggestions to the business on how to improve their service.
* It must not contain a rating out of 10. This is reserved for original Mr Feedback posts. (Note: regular contributors may have ratings out of 10)
Submission of reviews does not guarantee publication on Mr Feedback. You may be required to revise your review to fit the proforma. Once approved, it will be published under a guest author name.
Who is Mr Feedback?
Hi, my name is Raja Devanathan. I live in Melbourne, Australia and generally like to live it up a little. When I deal with a business, I do expect some level of customer service and a decent product. So this is my story. Keep in touch, and you will hear about my thoughts on businesses I come in contact with.
Is Feedback in chronological order?
Most of the times, it is - but it need not be. Writing a review takes time, and for some businesses it takes more time than usual depending on how much research is involved. Not all reviews have a rating out of 10. “10″ ratings are only possible when there are has been a significant interaction, or experience associated with a business. Quick reviews are written without ratings, but provide suggestions and consumer tips as always. Here is an example.
Chit chat.
Sometimes, Mr Feedback comments on current news about particular businesses and provides his opinion. Of course, contributors can do so as well, just submit your feedback via email or join up as a contributor (remember to email and tell me you want to contribute).
Interim reviews
Sometimes, you can have contact with a business over a number of days, or even weeks before the product or service can be formally assessed. But, you need not wait all this time to post a review. You can post an interim review / rating, but you must mark it with an (I) in the title of the post. You must follow it up with another review to conclude your feedback. Here is an example of an interim review.
What does the “C” mean?
C stands for Commentary. It means that the post is a review only, without a scored feedback. It is useful if you want to comment on the service without commiting yourself to to giving a score.
Contributors
There are two types of contributors:
* Regular: someone who is a registered contributor and writes posts quite regularly
* Casual: someone who may / may not be a registered user but writes a review occasionally (and emails them to me for review through contact form)
Regular contributors can make money from their reviews (or write unpaid reviews - a good mix is appreciated). They can privately get in touch with businesses (or vice versa) and close a review sale, and then post it on Mr Feedback. Mr Feedback does not deal with any inquiries in relation to paid reviews if not written by Raja Devanathan (the original Mr Feedback). Businesses will need to get in touch with their reviewer via email, and deal with them privately. Here is a list of current contributors and their contacts.
All paid reviews must be clearly marked with a “(P)” in the title of the blog post. The integrity of the contributor is at stake if they do not disclose a paid review, and the contributor will be deregistered. Mistakes are tolerated, but misrepresentation is NOT!
Editorial integrity
Basically, I want all contributors to maintain editorial integrity. That means, DO NOT rig reviews just to please the business you are writing about. I say this because people will find out it’s rigged, and then you will lose your editorial integrity and subsequently be deregistered. The best way to approach your reviews is to be honest with the business, and let them know that “paid reviews” does not equal to “rigged reviews”.
Businesses take note.
Read the last line of “Editorial integrity”. Please do not email me, or any of the contributors and ask for a “rigged” review because it just will not happen!
