Store
Optus Yes Shop
Shop 113, Forest Hill Shopping Centre
270 Canterbury Rd
Forest Hill, VIC 3131
Tel: (03) 8804 6900

When you visit this store (which is a franchise) be sure to ask for Matt. I recently went there to get the Optus Broadband + Home bundle package. Matt was extremely helpful in these ways:
* Very clear about the pricing
* Knew the answers to all of my questions (I also tested his knowledge because some answers I knew as well)
* Knew the product really well
* Was not pushy to sign me up

However this is what I expect from any customer service consultant. Here is how Matt excelled:
* He said it may take 2 weeks to get the broadband cable installed, but rang within 1 hr to confirm installation within 2 days
* He struck a deal with Optus (without me asking) to waive the land line connection fee of $55
* He obtained a tel number for me straight away

So far I have had my dealings with Optus, a large part of them negative. You can read about my Optus rant here! There were rare moments of surprise. Almost all of my dealings with Optus was via the phone with some dude sitting on the side of the planet. This just annoys me.

I was quite surprised to received such great service from Optus. Maybe the franchise issue has something to do with it, but I hope Matt and Optus Forest Hill keep up their customer service.

I am getting my broadband installed tomorrow, and hopefully things go smoothly.