A Current Affair presented a story about poor customer service today on their nightly show. I couldn’t agree more. I am no avid fan of ACA (although I like some of their stories for its comical nature), however they have a point. This is exactly why Mr Feedback was started.

Often big businesses are not aware of poor customer service in their stores. For e.g.: Myer. So it is Mr Feedback’s job to tell them, and do so in a constructive way.

ACA think customer service has taken a serious dive over the last few years. I disagree. I think it has become slowly worse over the past 10 years. Part of the problem was the economic boom times. Businesses did not need to maintain high standards of customer service at that time, because they knew customers had disposable income to spend anyway, however I am still amazed at the lack of any service in the recent economic climate. One would think businesses will jostle to get customer’s attention, but this is not so in many Australian businesses.

Of course, small business owners provide much more personalized service when compared to big corporations which is understandable but not excusably on the part of big companies.

If you have a poor customer service story, contact Mr Feedback or post a comment.