Ok, further to my post yesterday I rang Optus Customer Service today to ask about my bill situation. To those of you who have not followed my saga, please read this before proceeding.
My question is simple: Why did I have a bill for $49.12 when last time I was promised a $40 credit to the account?
This time, without a shadow of a doubt the lady acknowledged that a $40 credit should have been applied. She also said this: ” The $40 credit was applied on 12th of December, and the bill was issued on 11th of December, which means I will see the credit in next month’s bill”. Great!
Raja: “Does that mean I have to pay $9.12 now, or $49.12″
Operator: “You only have to pay $9.12 for this month”
Raja: “Can you resend another bill for my records?”
Operator: “No, we are not allowed to resend bills” – effectively stating that only computers can do this because they are somehow more powerful.
Great, my problem has been sorted out. Here are my questions: Why was it so hard for the person (when I sorted all this out in October) to apply the credit before the bill was printed? I don’t get this. I gave them a whole 2 months notice. Was I magically supposed to know the bill was for $49.12 – $40 (credit) = $9.12.
Is it really meant to be this hard? Seriously, I don’t know.
ADDIT: After all my problems with Optus (and I am sure there are more to come), I somehow find being a customer with them challenging. I love a challenge. Bring it on!
