I’m confused. To maintain my loyalty, I transferred my Tru Energy account with my previous home to the current one. They promise green energy for no extra cost, so why not I thought?

I received my first gas bill of the year couple of months ago. They charged me: $51.33, but part of it was unaccounted for. The bill actually stated a total sum of: $28.52, but right underneath it, the grand total was: $51.33. I could not find any evidence of extra charges after scouring the bill. I promptly contacted them for assistance, and an explanation.

Here is the chain of events:
* June 27th: I received a reply stating they are investigating.
* July 1st: I informed them I will not pay the bill until I hear from them.
* July 4th: they tell me the bill due date has been extended to July 18th.
* July 8th: I remind them I have not heard from them.
* July 14th: I receive an email stating: “I would like to inform you that the billing department is investigating on the matter. Once it is resolved, we will contact you.“

I wait and wait.

* Middle of July: I ring them up and confirm they are still investigating it, and the phone lady reassured me they were, and told me “not to pay the bill until I had heard from them”.
* Aug 9th: I receive an SMS from them asking me: “If I had overlooked paying the bill, and to contact customer service”. I was at work at the time.
* 1 hour later: I rang the customer service only to be confronted by an automated message repeatedly asking me for my account number (which was sitting on the bookshelf in a bills folder at home). Eventually it disconnected me, and told me to call during week days.
* 5 hours later: I finish work and email them with fury.

24 hours later: I sit and write my story here as a time course event. Somewhere along the line, communication has been lost. Some dude must have gone through the “bills not paid yet” list, and saw my name and decided to text me to “remind me”. I will keep you updated about this. Just had to vent!

P.S: I have email evidence of all this in case they change their story.