I was involved in choosing some prescription glasses, although they were not for me. OPSM seemed like a good option, and it was the preferred centre by HBA Health Insurance.
Store
384-386 Bourke Street
Melbourne, VIC 3000
Ph: (03) 9670 9885
The service
We scouted the place before making the purchase. They have a wide range of glasses, and some top notch brands. Appointments were easy to come by for an eye test. The optometrist was very professional, and punctual. There were quite a few personnel, and we were approached for assistance within a few minutes of entering a store. However, on the day of finalizing our purchase (it was a Saturday morning), the staff were trying out all the glasses available. Granted this is a temptation, but not when there are “real customers” in the building. “I would never be game enough to wear this in public” said one lady, while another said (while trying out another pair): “I think these are not bad”. Entertaining sure, a bit unprofessional though.
The setting
OPSM sets a high standard, and this store was no exception. The building is kept clean, and is very inviting. The staff are professionally dressed. You would expect this when spending in excess of $500 for a pair of glasses. Optometry I hear is big business, and very lucrative. Ophthalmologist also, at that. Hmm, maybe I should change my career.
The glasses
They are great. We received an sms stating that the glasses were ready to be collected. On collection day, the optometrist sat down with us and made sure the glasses were a perfect fit. Good on ya!
Inside tips
* I notice that almost always some glasses are cheaper than their advertised price. So don’t be afraid to ask.
Suggestions
* Great store, good service - perhaps try on glasses when no one is looking. LOL!
Rating - 7/10 (don’t try on glasses and giggle when customers are around)
A bit harsh I know, but you can see why it’s not a good idea for staff to try their own products and comment on them when customers are present.
If you know of anyone working there, they might be nice enough to offer you their ‘Family & Friends discount’ - works out at 50% the base price.
I also recently purchased a new pair of glasses from OPSM. The first word that springs to mind is “ripoff”! Anyway I had Medibank voucher to use up so it wasn’t too bad. What I also didn’t like is the fact that I was quoted a price for the lenses without being shown how it costs so much. If I’m going to spend $250+ on a pair of lenses, I’d like to know the details.
In terms of service, it was ok. Delivery of new glasses was prompt which is a plus.
Bottom line - unless you have discounts to use, avoid OPSM. There are cheaper alternatives out there (mainly any shop which isn’t OPSM).
They are a bit pricey, but I really liked their store. Very neat,and tidy and clean. There are cheaper alternatives, but the brands are quite diverse at OPSM. Which other stores are comparable to OPSM in terms of diversity of brands, but cheaper prices?