Recently, I received a letter from Virgin about my “unreturned modem”. This is what it said at the bottom in bold:
“Please note that if the Modem is not returned by May 23, 2008 you will be charged $400 for the Modem as per the conditions of your agreement with Virgin Broadband”.
Did any of you receive the same letter? I’d be interested in hearing from you. If you are new to Mr Feedback, check out my earlier posts: here, here and here.
Sadly, I had the receipt from Toll Priority who collected the modem in the pre-paid satchel. I promptly rang them up, and informed them of their mistake. The call centre guy did not seem surprised, and said it was an “oversight”. Bloody oathe it is! Hopefully this is the last I have heard from Virgin Broadband. These guys are a joke!
