If you have been reading my saga with Optus, which you can find here:
* Optus nighmare, and it still hasn’t ended
* Hello, this is Optus customer service
* Optus 24 hour email turnaround times, yeah right!
* Funny Optus message - Guess which company I am with!
you will find I have a number of problems with them, which thank fully are resolving.To cut a long story short, I am with their wireless internet and cap plans - which I have bundled together. I still receive two bills. Has anyone actually read the bills they send? They are so confusing, you feel like giving up and paying them the figure prominently displayed on the front page. I decided to investigate a little bit more.
Broadband bill: $30.74 (cool, I got a credit for previous over charging)
Cap Plan bill: $94.29 (see the break down below)
The breakdown
Recurring charges: $33.05 + $44.54 = $77.59
* This is fine, because they have charged in advance for the next monthly billing period
Total included cap used: $182.81, which has been credited back. Thank you Optus.
So far so good.
18 Mar - Delivery fee - $9.04. Hang on a second! What’s a delivery fee?
I did not get a handset, nor did I get any deliveries. I did get an sms to say my pre-paid has been transferred to a post-paid service. Is that the delivery fee they are talking about?
I settled the deal by ringing them and asking them what is this delivery fee? The questions they asked me were:
* Did I buy / receive a new handset? NO.
* Did I receive any Optus packages? NO.
* “Let me put you on hold while I verify your details”
* ” I am sorry about this billing error, I will re-credit it back and you only have to pay $84.34”
Deal done. So check your bills carefully people. I am not saying it’s an Optus problem, but computer generated bills can be wrong so its prudent to check them. What I do not understand is, when a company sends out a bill to a customer who has had lots of problems with the company, one would think it is important to check/re-check the bills they send. I guess, it’s just cheaper to let the customer do all this - ‘yes Optus’.
