Just a follow up about my Pizza Hut experience. For those that have not read it - here it is again! I got a reply to my email re delivery policy (dated: 17 March) 2 days ago. I didn’t know that Pizza Hut’s customer relations team are called “Yum Customer Relations”.
Email from Pizza Hut:
“Thank you for taking the time to contact us. Pizza Hut do not have a policy on delivery times, if however the order is late we do hope that our customers call up the order line to inform them of this and we then inform the store and find out where the order is. On some occasions we do transfer our customers through to store managers so hey can discuss this with them. If the pizza is heaps longer than expected it is then up to each store manager as to if they are going to discount this, this is why we like our customers to let us know so they store can resolve the situation.”
So in short: There is no delivery time guarantee, and it is up to customers to sort out an agreement with the store manager. I think this is a bit poor. When you deliver something, you expect some sort of a guarantee that it turns up on time. It doesn’t have to be given for free if delivered late, but perhaps a Pizza coupon (similar to the Hot 2 You guarantee they have) would suffice.
P.S.: Good on Ray (see comments from earlier post) for getting a refund from Domino’s Pizza. At least I got my pizza, he paid for it and it never came.
I noticed that some Pizza Hut stores now have a new gimmick. There is a “Hot Dot” on the box. If it isn’t indicating “Hot”, the pizza is free. How many drivers will be carrying lighters in their cars to activate the dots? Aren’t the boxes in a heated bag?
the boxes are in a heated bag as far i know, so it is kind of a gimmick. although during my experience, one of them did not come hot - but i didn’t argue my case. a bit fed up with the store manager.