This is a follow up from my earlier post about my Optus nightmare. In Summary, Optus never transferred me from a pre-paid to post-paid mobile service. In fact, had I not written my letter - they would not have done it ever! So I received a call from someone at Optus on March 18th (which was good because I told them to contact me after March 15th as I would be overseas), but I was driving so told him to call me 10-15 minutes later. A few hours later, I got another call. Surprise, surprise!
This is what has happened. I wrote an “frustrated” letter to Optus customer relation team (March 3rd) -> they have told one of their members to call me back. Basically, the guy had minimal idea of my problem, so I had to explain it to him all over again. Did I also mention that Optus sent me a bill for my wireless broadband? Yep, they did. The bill was for $75.13.
Anyhow after 52 minutes on the phone, my pre-paid service was transferred to post-paid service. He told me it will happen in the next 4 days, but luckily for Optus it occurred within 30 minutes. Now the process will be:
* The guy sends an email stating the transfer has been completed
* In that email he mentions”my problem”, and asking them bundle the service
* In that email he mentions I have been overcharged for my broadband, therefore a credit is due
He told me to pay this bill, and a credit will be issued for the next bill. Hmmm, I do not like this idea but it’s their policy it seems. Anyway, I am happy that someone called me to sort his out rather than me waiting on the phone for ages.
The interesting thing was, the guy who called me was an Indian living in Melbourne. Even he agreed that telecommunications services in Australia was pretty bad. In contrast, during my Indian stay recently - I was connected to Airtel within minutes, and pre-paid recharges were done within seconds. That’s right, within seconds!!! This is despite me being a foreigner. No fuss, no calling anyone! Furthermore, Airtel has a system where an sms is sent after each phone call/sms highlighting exactly how much money is left, and when the expiry is. Compare this to my experience, and you see my point!
So for now, my pre-paid transfer story has ended, but my bundle story is still ongoing. I will keep you all updated about this, so stay tuned!
