Maybe 7.5/10 was a bit generous considering I recently received a bill from Virgin Broadband for $85.90. My service was between 11 - 18 Feb (that’s right - 7 days!).

I arrived home from holiday to find a bill from Virgin for the above amount. After nearly suffering a coronary, I examined the bill in detail.

* Local calls: 12 calls: $0.00
* National calls: 6 calls: $0.00
* 1800 calls: 1 call: $0.00
* Message charges: $0.00
* Downloads: 661.89: $0.00
* International calls: 1 call: 47.06 duration: $85.90

Hang on, but I used a calling card to make the international call. As per Virgin broadband note to self, all local/national calls are free. The calling card had a local number, which I dialed first before connecting to the international number. When I do the same using any other land line, I get billed for a local call (plus whatever I use on the calling card). So, why doesn’t Virgin do the same.

It seems the more you dig into Virgin’s broadband scheme, there are surprises everywhere. I hope this is a billing mishap. As usual, I will not be paying this bill until I receive a valid explanation from Virgin. To my defence, I called them straight away and waited for 65 minutes before the guy who answered cut me off (he must have pressed the wrong button or something)! So I have emailed them at support@virginbroadband.com.au. I will keep you updated!

Have you been affected by this anomaly?Comment about it below, or send your experience to me.