I have been with TPG ADSL (1.5mbps - 20gig download - the old plan) for over 2 years now before swapping to a wireless service to accommodate my needs with in my new home. I thought I will provide some insight into their service. TPG has come a long way since I joined them, and they have plenty of products to choose from now. Overall, I have been satisfied with their connection quality, but there are some issues with customer service.

The connection
I was quite a high end user before I switched to wireless, and I started work. I used to download songs, and be constantly streaming video from YouTube. TPG was excellent for that. I have recommended them to my parents, who are happy with their connection. The speeds are very close to 1.5mbps, but of course where I used to live - ADSL2+ is still an issue. My particular exchange does not support them.

The service
I am sorry to say, there are plenty of issues here. Just read this guy’s plight! Their email support team is non-existent. I have emailed them at least 20 times, and never have I received a response. This is very poor. If you need support, you have go through the pain of ringing them and speaking to some person in Asia who pretends to be Australian. The waiting times are miserable, unless you call at odd times (i.e.: early morning). Plenty of people out there would agree with this observation. None the less, once you are up and running - things tend to run smoothly.

I consider myself as having quite basic IT knowledge, and it was an issue when I got connected up because support would not talk at my level.

The prices
The prices are very competitive when compared to other options. TPG has probably the best value in the market today, particularly with their ADSL2+ plans. They also have IPTV trials, and free VOIP. They do not charge for uploads, and there are never excess charges which is comforting to know.

Inside tips
* Call at odd times to get through to support quicker, and don’t bother emailing them.

Suggestions
* Start replying to those emails people, you can’t avoid me forever!

Rating - 7/10 (Better than average)
I was quite happy with TPG but it was time to move on to bigger, brighter and slower internet in the form of wireless. You can catch my Virgin Broadband analysis here. I have signed up with Optus recently, and it is turning out to be a nightmare - stay tuned for that report. TPG is a great product, only if you get it up and running without much hassle.